The NSFAS queries email address is an essential resource for applicants and beneficiaries seeking assistance with their NSFAS-related concerns. Some common queries include:

• Application status: Applicants may want to know the status of their application or need help with their myNSFAS account.
• Funding disbursement: Beneficiaries might have questions regarding their allowances, tuition fees, or accommodation payments.
• Appeals and complaints: Students who believe their application was unfairly declined or have other complaints may need guidance on the appeals process.
• General inquiries: Individuals seeking information about the NSFAS program, eligibility criteria, or application requirements may have questions that need clarification.

Read: Are Nsfas 2023 Applications Open

How To Contact NSFAS Via Email In 2025/2026

To resolve your queries and concerns, follow these steps to contact NSFAS through their email address:

Identify the correct email address:

• The official NSFAS query email address is info@nsfas.org.za. Ensure that you are using this email address to avoid any delays or miscommunication.

Use a clear and concise subject line:

• When sending an email, use a subject line that clearly describes the nature of your query. This helps NSFAS staff to prioritize and respond to your email more efficiently.

Provide relevant information:

• In the body of your email, provide all necessary information to help NSFAS staff understand and address your concern. Include your full name, South African ID number, and myNSFAS username (if applicable). Be clear and concise in describing your query or concern.

Attach supporting documents (if necessary):

• If your query requires supporting documents, such as proof of income or academic records, attach them to your email in the specified format.

Wait In patience:

• Keep in mind that NSFAS receives a high volume of emails, especially during the application period. While the staff will do their best to respond promptly, it may take some time to receive a response. Allow a reasonable timeframe before following up on your query.

Alternative Channels for NSFAS Queries

If you need assistance with your NSFAS-related questions or concerns but prefer not to use email, you can explore these alternative communication channels:

• NSFAS website: Visit the official NSFAS website (www.nsfas.org.za) for information, FAQs, and access to the myNSFAS portal.
• Social media: Reach out to NSFAS through their official social media accounts on platforms like Facebook, Twitter, and Instagram.
• Phone: Call the NSFAS toll-free hotline at 08000 67327 for assistance over the phone.
• In-person: Visit your institution’s financial aid office to speak with a representative who can provide information and assistance with your NSFAS queries.